Q&A: What is agentic AI today, and what do we want it to be?
The deployment of automated software systems called AI agents has recently exploded.
To understand the fundamentals and potential impacts of these increasingly popular tools , MIT News spoke with Phillip Isola, an associate professor in the Department of Electrical Engineering and Computer Science (EECS) and a member of the Computer Science and Artificial Intelligence Laboratory (CSAIL), who studies the intelligence AI agents possess, as well as the underlying models and mechanisms that power agentic AI systems.
Q: What is agentic AI and how is it different from generative AI models like ChatGPT and Claude?
A: Agentic AI is AI that takes actions in the world. These actions could be a physical action, like robotic manipulation, or a digital action, like booking a flight. On the other hand, we think of generative AI as making up stories, poems, art, and images, rather than taking actions for us.
The word “agent” is just a brand name. It usually means AI that is going to help people interact with an application, a website, or the physical world. Most agents we encounter today are digital agents, like customer service agents you can talk with about product complaints.
Most companies that offer agents use the same few AI models under the hood and give them the ability to take actions and remember what happened. An agent starts with a fundamental generative AI system, like Claude, at the core. Then companies put different wrappers around that foundation model for their product or application. Those wrappers might be specific tools that agent can use, and those tools depend on the application. Maybe the agent has access to a calculator so it can solve math problems, or maybe it has access to a more complicated hard drive and operating system so it can remember a firm’s financial data and past business negotiations.