Pet owners say smart pet feeder outage led to furry ones going unfed
Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices. Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home. In a statement to The Verge , Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.” Read full article Comments
Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.
Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.
Petlibro first acknowledged problems on Tuesday at 5 am PT. It said via a status page that it was “investigating a service disruption affecting the Petlibro app. Some users experienced difficulty accessing the app or controlling devices remotely.”
At 7 pm PT on Tuesday, Petlibro said it “identified a service issue affecting app access and responsiveness for some users” and “began recovery work and system validation.”
Petlibro claims that as of 7 pm PT on Wednesday, “app services have been fully restored and are operating normally.”
