Vercel took its inbound sales development team from 10 people to 1.25. Jeanne DeWitt Grosser , COO of Vercel, shared this on our Information interview together 1 : “We had 90% automation of sales development for inbound. And our support agent that we’ve home-built handles 93% of all support cases… In both of those cases, the total annual infrastructure bill is in the single-digit thousands… Our sales development agent is a 32x ROI. So it’s worth it, no matter how much that model costs… There are many ways in which we’re now getting AI to sort of be a 99th percentile performer 99% of the time.” Sales development was one of the immediate use cases for AI in the early days. Like self-driving cars, the promise arrived & fulfillment required a bit more time until the Waymo could navigate the streets of the Inner Sunset. It’s a coincidence that Waymos reduce pedestrian collisions by 92%, nearly identical to the figures above 2 . Today, AI is in a place where the original promises hav
